For bars & venues
Answered at midnight,
when guests actually ask.
Table reservations, guest lists and event questions arrive when your venue is loudest. Your own concierge answers them - on WhatsApp, web chat and phone.
Can I still book a table for tonight? We're four.
Good evening! For four tonight I can offer a high table near the bar at 22:00 or a booth at 23:15. Which suits you?
The booth. Can I add two friends to the list as well?
Booth at 23:15 for four, and two names added to the guest list. I'll send the confirmation here - see you tonight.
A conversation like this runs on WhatsApp, your website and your telephone - the same concierge on every channel.
Bookings taken over the noise
Nobody hears a phone in a full venue. Enquiries move to WhatsApp and chat, and every one gets an answer - during service, after close, before open.
Guest lists that manage themselves
Names added, plus-ones confirmed, event questions answered - the list work that eats an evening is handled as the messages arrive.
Events answered all week
Set times, dress codes, private hire, table minimums - asked constantly, answered consistently, from your venue's own knowledge.
Asked by every venue we speak to.
Our guests message at 1am - does that work?
That is exactly the point. The Concierge works around the clock, so the enquiry sent at midnight is answered at midnight, not at noon the next day.
Can it handle guest lists and events, not just tables?
Yes - it is configured around how your venue actually runs: reservations, guest lists, event information and your own policies.
What if a guest gets difficult?
Conversations that need judgement are handed to your team with full context. The Concierge handles the routine; your people handle the exceptions.