Privacy Policy

Last updated August 2026

This policy explains what personal data we collect when you visit plateontechnology.com or speak with us, why we collect it and the rights you have over it. Plateon is a UK company, so the UK GDPR applies - and because we serve businesses across Europe, the EU GDPR applies to that work too. The rights below are the same under both.

Two different roles. When you use this website, Plateon is the controller of your data. When our Concierge handles conversations for a client business, that business is the controller and Plateon acts as a processor on their instructions, under a separate data processing agreement. This policy covers the first case; guests of our clients should read that business's own privacy notice.
01

Who we are

[COMPANY LEGAL NAME] Ltd, a company registered in England and Wales (no. [COMPANIES HOUSE NUMBER]), [REGISTERED OFFICE ADDRESS], is responsible for the personal data described here. Our representative in the EU under Article 27 EU GDPR is [EU REPRESENTATIVE]. You can reach us about anything in this policy at hello@plateontechnology.com.

02

What we collect and why

We keep this deliberately small. In practice there are four cases:

Visiting the website
Aggregated, cookieless analytics: pages viewed, referrer, country, device type. No profiles, no cross-site tracking. Legal basis: legitimate interest (Art. 6(1)(f)) in understanding whether the site works.
Requesting demo access
Your name, work email, business name, business type and any message you write. Used solely to review and answer your request. Legal basis: steps taken at your request prior to a contract (Art. 6(1)(b)).
Booking a call
Name, email, timezone and anything you add to the booking, handled through Cal.com. Used to schedule and hold the meeting. Legal basis: Art. 6(1)(b).
Writing to us
Your email address and the content of your message, kept as long as needed to deal with it. Legal basis: legitimate interest (Art. 6(1)(f)) in responding to enquiries.

We do not buy personal data, we do not sell it and we do not use it for advertising.

03

Cookies and similar technologies

The website itself sets no marketing or profiling cookies. Our analytics are cookieless and aggregated. Fonts are served from our own servers, so no request is made to a third-party font provider when you load a page.

Two features load third-party components only when you use them: the booking widget (Cal.com), which sets cookies necessary for the booking flow when you open it and any embedded demo of the Concierge. Details are in our Cookie Policy.

04

Who processes data for us

We use a small number of carefully chosen providers. Each is bound by a data processing agreement and may only act on our instructions.

Vercel
Website hosting and cookieless analytics.
Cal.com
Meeting scheduling when you book a call.
Resend
Delivery of the emails generated by our contact and request forms.
[EMAIL / CRM PROVIDER]
Business correspondence and record of enquiries.

As a UK company serving clients in Europe and beyond, data may move between the UK, the EEA and other countries. Those transfers rely on adequacy where it exists and otherwise on the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the EU Standard Contractual Clauses, together with additional safeguards. We can provide details on request.

05

How long we keep it

Demo requests and enquiries: up to 24 months after our last exchange, so we can pick up the conversation where it left off. Booking records: for the duration of the business relationship and any statutory retention period that applies afterwards. Analytics: aggregated only, with no personal identifiers retained.

06

Your rights

Under the GDPR you may request access to your data, correction of it, deletion of it, restriction of its processing and a portable copy. You may object to processing we base on legitimate interests and withdraw any consent you have given at any time without affecting processing that already took place.

Write to hello@plateontechnology.com and we will respond within one month. You may also complain to a supervisory authority: in the UK that is the Information Commissioner's Office (ico.org.uk); in the EU it is the authority in the country where you live or work.

07

Security

Data is encrypted in transit and at rest with our providers. Access is limited to the people who need it, protected by strong authentication. We review this arrangement as the company grows.

08

Changes

If this policy changes materially we will update the date at the top of this page and, where the change affects you directly, tell you by email.