Sub-processors
Last updated August 2026
Where Plateon processes personal data on behalf of a client business, these are the providers that may process that data with us. Each is bound by a written contract imposing data-protection obligations equivalent to those in our own agreement with the client.
01
Concierge service
Providers involved in running the Concierge for client businesses.
| Sub-processor | Purpose | Data | Location |
|---|---|---|---|
| [HOSTING PROVIDER] | Application hosting and compute | All service data in transit and at rest | [REGION] |
| [DATABASE PROVIDER] | Primary data store | Conversations, business knowledge, reservation details | [REGION] |
| [AI MODEL PROVIDER] | Language understanding and response generation | Conversation content sent per request; not used for model training | [REGION] |
| [WHATSAPP BSP / Meta] | WhatsApp Business messaging delivery | Guest phone number and message content | [REGION] |
| [TELEPHONY PROVIDER] | Inbound and outbound voice | Caller number, call audio and/or transcript | [REGION] |
| [ERROR MONITORING] | Fault detection and diagnostics | Technical logs; personal data minimised and scrubbed | [REGION] |
02
Plateon's own operations
Providers used for our website and business administration.
| Sub-processor | Purpose | Data | Location |
|---|---|---|---|
| Vercel Inc. | Marketing website hosting and cookieless analytics | Website request data, aggregated analytics | Global edge; [REGION] for functions |
| Cal.com, Inc. | Meeting scheduling | Name, email, timezone, booking notes | [REGION] |
| Resend | Transactional email from website forms | Name, email, message content | [REGION] |
| [EMAIL / CRM PROVIDER] | Business correspondence and enquiry records | Contact details, correspondence | [REGION] |
03
Changes and objections
We keep this page current. Clients with an active agreement are notified of any new or replaced sub-processor before it begins processing their data and may object on reasonable data-protection grounds under the terms of their data processing agreement.
To receive change notifications, write to hello@plateontechnology.com.
Procurement teams: our data processing agreement, technical and organisational measures, and international transfer documentation are available on request. See also Trust & Security.